Job Description
This First Line Support Technician role will suit technical individuals with a keen interest in computer hardware, great understanding of customer service and strong desire to get hands on and go the extra mile. Successful applicants can look forward to racking and configuring server hardware, as well as providing comprehensive technical support to our client base and working with the latest networking & virtualization technologies.
Your Responsibilities
Resolving first & second line technical support via phone and ticket system
Providing excellent customer service with a “yes we can” attitude
Incident logging & following escalation process
Ad-Hoc project work and providing regular updates to Project Coordinator
Any other Relevant duties
Install and configuration of server hardware
Basic Server OS administration & troubleshooting
Installing & maintaining internal Windows servers & backups
Basic network troubleshooting
Server rack provisioning
Cable runs, patching & troubleshooting
Cloud deployments and provisioning
Website & domain registration\renewals & support
DNS updates & configuration
Hosted email & antispam support
Proactive monitoring & support
ADSL troubleshooting & support
Leased Line & FTTC cable management & support
Access authorisation
Adhering to ITSM policies
Documenting process & incidents
Skills and Knowledge
On the job & external training/qualification are part of the induction & development program offered to all technical engineers.
Experience
PROUD MEMBERS OF
UK HEAD OFFICE
1st Floor, Astral Towers, Betts Way, Crawley, RH10 9XA
+44 (0) 1737 235400
EUROPEAN HEAD OFFICE
2022 CHARITY PARTNERS
AMERICAN HEAD OFFICE
.png){kind=small}