Job Description
Currently recruiting for a highly developed Field Service Engineer, this individual has had broad experience and training in the support of one or more products in non-intrusive detection field
Your Responsibilities
- Responsible for meeting daily service repair needs and driving customer satisfaction.
- Installs, repairs, and maintains equipment in the field; provides customer training as required.
- Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.
- Order, install, and return parts and manages repair parts cycle time
- Reviews all logs for open issues and prepares formal reports to customers as necessary.
- Participates in Service sales opportunities and assists with promoting and implementing revenue programs.
- Ensures that tools and test equipment are properly maintained and calibrated
- Assesses product/equipment performance based on field support data; recommends modifications or improvements.
- Seeks to provide technical support to customers and other service professionals as required.
- May participate in site surveys, pilot program service activities, attend meetings.
- Possesses a solid level of technical knowledge on the company’s Trace and X-Ray products.
- Maintains clear and concise business communication proficiency, both oral and written.
- Establishes and maintains a close relationship with senior level FSE’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
- Exercises every available measure to control and minimize costs.
- Travel, overtime, and work hours other than Monday-Friday may be required. Our Field Services Engineers provides out of hours support where required, based on our ‘on-call’ rota.
- Comply with and ensure department compliance with Company health, safety, and environmental policies.
Skills and Knowledge
This individual must be team oriented and flexible, and actively seek to share information and assist his peers. Possesses advanced electromechanical product training. You will have the ability to read and follow electrical/mechanical schematics to assist in isolating fault to root cause component/assembly. Cross - trains on variety of products serviced in the field, and displays basic proficiency in servicing the Trace, X-Ray,CT X-Ray and Cargo Inspection Systems product lines.
Experience
- Able to read and follow mechanical/electrical schematics
- Have good knowledge in servicing the X-Ray, Trace, Cargo and CT X-Ray Inspection Systems product lines.
- Strong customer focus and teamwork will be required
- NVQ Level 3, BTEC ONC or HNC, or Electrical equivalent or related experience is required.
- Maintain a field service log and filing system to properly initiate, organise and maintain all field service and job files until work is completed.
- Strong electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge.
- Use of metrology and handheld tools
- Experience in troubleshooting, field repair or technical support activities centred on Electrical and Mechanical systems and equipment is desirable
- Possess advanced electromechanical product training.
- Computer literacy, competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
- Individual should possess excellent communication (both oral and written) and problem-solving skills.
- Be flexible in working hours